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Candy Art Supply
Phone: 708.383.2925
Fax: 708.434.0337

info@candyartsupply.com
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Frequently Asked Questions:

Product Questions:

Payment Questions:

What type of image can be printed on the custom printed Chocosheet?
What payment methods may I use?
 
Is my credit card information secure?
 
 
Order & Shipping Questions:

Questions about Candy Art Supply:

Can I change or cancel my order once it is placed?
How private is the information I provide?
How can I track the status of my order?
I would like to discuss how to best use your products. How can I reach you?
What if I am not satisfied with my order?
 
 
 


What type of image can be printed on the custom printed Chocosheet?

Any picture, logo or text can be printed. We will work with you to design an image that works best on your chocolate. If you provide an image that we believe will not meet your expectation, we will contact you to request an alternate image.

You can provide your image to us in several ways:

  • You may attach your digital image while placing your order.
  • After your order is placed, you may upload an alternate digital image to us by requesting "Update Order" on the My Order page.
  • You may mail hard copy photos, business cards or logos to us for scanning. We cannot guarantee that the items you send us will be returned. You may mail your images to:

    Candy Art Supply
    7115 West North Avenue, #374
    Oak Park, IL 60302

When mailing, please remember to include your email address and Order Number.

Digital image formats that we can accept include: .bmp, .eps, .gif, .jpg, .pct, .pcx, .pic, .png, .psp and .tif. Please insure that your uploaded image file uses one of these formats as the file extension. Files with other extensions (e.g. .exe, .zip, .rar) cannot be uploaded.

We cannot accept copyrighted images without permission from the owner. For example, without permission we cannot print professional sports logos, corporate logos, Disney characters, copyrighted photographs or copyrighted clip art.

There are a few things to keep in mind when selecting an image:

  • Choose images with high contrast between the foreground and background. A blue sweater on a blue background is unlikely to show up well on the chocolate.
  • We cannot guarantee that the colors of your image will be reproduced accurately.
  • Large images or images with a lot of detail may lose some detail when reduced to fit on the chocolate.

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Can I change or cancel my order once it is placed?

You may check the status of your order from the My Order page. The following table lists the status types indicating when an order can be changed or cancelled:

Status

Process

Change

Cancel

Awaiting Authorization

Awaiting payment approval*

Yes

Yes

Payment Authorized

Payment Approved*

Yes

Yes

Shipped

Your order is on its way to you

No

No

*Your credit card will be authorized for the amount of your purchase at the time you place your order. Your credit card will not be charged until your order is ready to ship.

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How can I track the status of my order?

You may check the status of your order from the My Order page. When your package ships we will send you an e-mail notification including the tracking number of your shipment. You can track the status of your shipment from the My Order page.

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What if I am not satisfied with my order?

Unless an error was made on our part, no refunds will be given for any of our products with the exception of molds. You may return an UNUSED mold and your credit card will be refunded the price of the mold less a $5.00 restocking fee. You are responsible for postage to and from our location.

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How private is the information I provide:

We do not automatically collect personal information about you when you visit our site. We only collect information under the following circumstances:

1. Site Traffic Information - In order to analyze site traffic and improve this site, we track the path our visitors take when navigating the various pages of this site. This tracking does not reveal anything to us about you personally, but it assists us in improving our site to make your online experiences the best they can be.

2. Personal Information - We collect personal information from you under the following circumstances:

  • When you go through checkout and make a purchase.
  • When you choose to register on our site for your convenience.
  • When you subscribe to receive our newsletter.

The personal information we may collect from you includes, but is not limited to, your name, mailing address, shipping address, e-mail address and telephone number. We do not retain any credit card information on our servers. Your encrypted transaction information is passed directly to our credit card authorization and processing service, Authorize.net Payment Gateway.

We do not provide your personal information to third-parties. We may share the personal information within Candy Art Supply. We may use this information to offer you products, promotions and services that may be of interest to you.

3. Cookies - A cookie will only be placed on your computer if explicitly permitted by you. Upon checkout, we will ask if you would like to receive a cookie in order to enhance your shopping experience the next time you visit us. A "cookie" is a small text file that is stored on your hard drive when you use the site. A cookie does not contain any personal information about you but does identify your specific computer. When you return to our website, the cookie associates your computer with the information we are storing at your request from previous visits. These "digital cookies" are not to be confused with the delicious cookies found on our site for purchase and joyful consumption.

4. E-mail Newsletters - If you choose to subscribe to our newsletter, you will automatically receive periodic e-mails from Candy Art Supply about our latest sales events, products or promotions. Each e-mail you receive from us will offer you the continuing opportunity to cancel or "opt-out" of our e-mail list. If you decide that you would rather not receive promotional e-mails from us in the future, please send an e-mail to unsubscribe@candyartsupply.com stating that you wish us to discontinue e-mail messages to you.

5. Your Consent - We reserve the right to update or modify the Security and Privacy Policy at any time without prior notices. By using www.candyartsupply.com, you consent to this Security and Privacy Policy and its updates and modifications, if any. If you have additional questions about Candy Art Supply's Privacy & Security Policy, contact us via e-mail at info@candyartsupply.com.

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What payment methods may I use?

We accept American Express, Discover Card, MasterCard and Visa. Your credit card will be authorized for the amount of your purchase at the time you place your order. Your credit card will not be charged until your order is ready to ship. We do not retain any credit card information on our servers. Your encrypted transaction information is passed directly to our credit card authorization and processing service, Authorize.net Payment Gateway. Please never provide your credit card number in any email or other correspondence to us.

You may also mail a personal or corporate check to:

Candy Art Supply
7115 West North Avenue, #374
Oak Park, IL 60302

If you are paying by personal check, your order will not be produced until funds are received into our account.

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Is my credit card information secure?

Your online credit card transactions are secure with Candy Art Supply. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.

We do not retain any credit card information on our servers. Your encrypted transaction information is passed directly to our credit card authorization and processing service, Authorize.net Payment Gateway.

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I would like to discuss ideas with you how best to use your products. How can I reach you?

Our contact information is here.



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